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Spend more time on patients, not PAs

From PA generation to appeals, enrollments, & pharmacy navigation, Tandem handles the end-to-end medication access process.

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Offload manual work

Eliminate time-consuming tasks like filling out forms, writing appeal letters, and calling payers.

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Speed up access

Accelerate patient access and ensure patients receive their medication in days, not weeks.

Less overhead

Improve patient experience

Keep patients informed on the status of their prescription without using staff time.

A platform built for providers

Live PA status update

Dupixent® PA

Appeal in progress

Monitor PAs, appeals, and program enrollments—all in one place.

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Practices that adopt Tandem see immediate results:

214

days to PA approval

060

minutes per PA on average

Before Tandem, my patients waited a month to get their medication. Now, they get their medication in days.

Texas Gastroenterology Practice

Onboarding with Tandem

1

Get a demo of Tandem

Schedule a brief introductory meeting with Tandem for a demo and Q&A.

2

Register your practice

Sign up through our website to get access to the platform and add your team.

3

Start using Tandem

Tandem makes setup easy so you can start sending prescriptions within days.

How Tandem works

*Illustrative data only. No real patient information displayed.

  • Prescribe through your EHR, just like normal.
  • If you set up EHR integration, Tandem will automatically pull patient records. Otherwise, you'll upload the records to the portal.

  • Tandem completes the prior authorization form within 24 hours of receiving the prescription.
  • After the provider approves the completed PA in the portal, Tandem will submit it to the payer and conduct follow-ups for status updates.

  • If a PA is denied, Tandem uploads the denial letter and provides next steps for you to choose from.
  • If you choose to initiate an appeal, Tandem generates an appeal letter for review and then submits it to the payer.

  • Tandem facilitates enrollment for patient support programs (e.g., hub, bridge, PAP) based on drug and patient eligibility.
  • Tandem pre-populates forms and collects electronic signatures from the provider and patient, as needed.

  • Tandem identifies the appropriate pharmacy for each prescription based on payer network requirements and patient preference.
  • Prescriptions are then sent to the pharmacy for dispensing.

  • Tandem keeps patients in the loop with real-time updates until their prescription is ready to fill.
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FAQs

Tandem supports thousands of providers across multiple specialties. These range from independent practices with 1-2 providers to large physician groups with hundreds of locations.

Tandem is free for providers and patients. We support any drug, any insurance, and any pharmacy, without restrictions.

Tandem's platform is fully HIPAA-compliant and SOC 2 Type 2 certified, with enterprise-grade security. All PHI is protected under BAA.

Tandem can be used with or without EHR integration. If setting up EHR access requires too many steps, you can get started without integration without any setup—all you have to do is upload records when required.

At this time, Tandem only supports electronic prescriptions (eRx) sent through the EHR.

Get Tandem for your practice

See how Tandem can eliminate your paperwork and get patients on therapy faster.

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